Policy
Refund Policy
Last updated: 2 August 2026
This policy applies to all pre-order courses sold at Ridwan Shah School (ridwanshah.com/school).
Before content is delivered
Courses here are sold as pre-orders — you pay before the videos are recorded, and the delivery date is clearly stated on every sales page.
- You can request a full 100% refund, at any time, before the delivery date — no reason required.
- If the course is not deliveredon the stated date, you’re entitled to a full 100% refund automatically on request.
After content is delivered
Course videos are digital content that becomes fully accessible as soon as they're delivered. After the delivery date, refunds are no longer offered — except where a technical problem prevents your access (for example, a broken link or a video that won't play). In that case, contact us and we'll resolve it — either by fixing your access or issuing a refund.
Live coaching session
Some courses include a live group coaching session on a set date. If you can't attend, contact us before the session — we'll try to resolve it case by case (for example, a recording of the session, if available). Missing the live session by itself is not grounds for a refund once the course videos have been delivered.
How to request a refund
Email ridwan@ridwanshah.com with the name and email you used at checkout. Refunds are processed back to your original payment method through CHIP.